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At ESMT Consulting we want you to expand your possibilities

Our mission

ESMT Consulting, is a company that is located in the sector of New Information and Communication Technologies. It was born with the idea of innovating in the area of mobile technologies, in addition to offering consulting solutions and IT services for small, medium and large companies.

Our objetive; Create and support solutions characterized by their innovation, creativity and quality that allow customers to improve their business processes. For this we have a young and experienced team willing to get where the needs of our customers demand.

ESMT Consulting has a strong orientation towards its clients, transforming their needs into concrete and effective solutions for the development of their business. Our work philosophy is based on a close cooperation and trust relationship with our clients in the long term, making our, their needs and success.

ESMT Consulting, has a team of specialized consultants with experience in Contact Center solutions, specifically in the Genesys Platform and Solutions. Our staff has provided services in the support of operations, consulting, development and implementation of projects, different companies that use this platform.

Values

Customer Satisfaction is our guarantee for the future, and therefore, it is our highest priority.

  • Teamwork contributing ideas.
  • Trust others and deserve their trust.
  • Be open in communication and information. Acquire and share knowledge.
  • Respect customers, suppliers, colleagues, social environment and environment.
  • Commitment and responsibility, assuming the result of our actions.
  • Search for Excellence
  • Quality, Service, Cost, Innovation, Labor Security and Shared Experience as keys to our activity.

Policy

ESMT Consulting, encourages a constant involvement of the staff, so that it relies on the organization as a tool for professional growth. As well as, it encourages the creativity and dynamism of the staff in the search for the best technical solutions that meet the legal and regulatory requirements.

ESMT Consulting, is committed to generating trust networks with its customers through continuous monitoring of its projects and services.

ESMT Consulting, provides technical solutions adapted to the needs of its customers based on the continuous improvement of the effectiveness of its quality management system.

Certifications

Genesys CIM8 Troubleshooting for Support (2)

Genesys Certified Outbound Voice 8 Consultant

Genesys Certified Composer Voice Applications 8 Developer (2)

Genesys Certified Voice Platform 8 Consultant (2)

Consultant, Genesys Inbound Voice 8

Genesys Certified e-Services 8 Consultant

Genesys Intelligent Workload Distribution 8.5 Consultant

Genesys Certified Info Mart 8 Consultant

From the hand of our allies, our success stories

At ESMT Consulting we want to know more about your needs.

Tell us about your company and what you want to achieve, our team of advisors will always be ready to assist you.

Thank you for your message! Our team of consultants will contact you as soon as possible.