There are several advantages to choosing ESMT Consulting as a provider for conducting operations in the management of the Genesys Platform (CTI and GVP), these advantages are both in the technical order, as well as in the business order.
We have extensive knowledge of the environment and market in which the operation and management of the Genesys platform is developed. Additionally we add the market knowledge and the particular trends in the different countries, given that most of the projects where the team that forms ESMT Consulting has participated, have been developed in these areas.
We are experts in all aspects that make life in the Contact Center business. ESMT Consulting, recognizes the importance of the definition of technological projects from the point of view of the business and not only from the point of view of the technology itself. For this reason, it has incorporated resources from the Genesys Platform (CTI and GVP) whose experience is the management, operation and maintenance of the Contact Centers.
At ESMT Consulting, we work on the following premises:
- The Genesys Platform projects (CTI and GVP) are technology integration projects. They are not just product implementation projects.
- Clients requires trained resources that support and accompany them in the management of the operation of the Genesys Platform (CTI and GVP) installed.
- Clients requires trained resources, which advise them to improve their platform, their business lines, to automate solutions, to be efficient in business processes.