Services
Integration to Genesys
Take advantage of integrating your customer service departments with the Genesys platform.
Custom development
Because every company is a different story, at ESMT Consulting we adapt to your needs.
Advice and support
Customer satisfaction is our guarantee for the future, and therefore, is our top priority.
Sustained maintenance
All of our implementations under the Genesys platform have the necessary follow-up to assure our clients that their communications are cutting-edge.
Our team is highly trained in the following areas of knowledge
Advantages of working with us
There are several advantages to choosing ESMT Consulting as a provider for conducting operations in the management of the Genesys Platform (CTI and GVP), these advantages are both in the technical order, as well as in the business order.
We have extensive knowledge of the environment and market in which the operation and management of the Genesys platform is developed. Additionally we add the market knowledge and the particular trends in the different countries, given that most of the projects where the team that forms ESMT Consulting, has participated, have been developed in these areas.
We are experts in all aspects that make life in the Contact Center business. ESMT Consulting, recognizes the importance of the definition of technological projects from the point of view of the business and not only from the point of view of the technology itself. For this reason, it has incorporated resources from the Genesys Platform (CTI and GVP) whose experience is the management, operation and maintenance of the Contact Centers.